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Contact Statistics By Campaign And Day Column Definitions
 ColumnDescription
Calls OfferedThe number of calls that entered our system for the campaign.
Calls Q’edThe number of calls associated with the campaign that were placed in queue.
Calls DelThe number of calls that were delivered to an agent for the campaign.
Calls AbandonThe number of calls associated with the campaign that were abandoned. Abandoned contacts can be contacts that were dropped due to a bad network connection or a bad phone line.
Avg Contact LengthThe average duration (of time) for each contact during a month interval.
Avg Agent Talk TimeThe average duration of time the agent handled contacts associated with the campaign.
Avg ASAThe average speed of answer represents how fast an agent picked up an inbound contact. For example, an agent took 15 seconds to answer a phone call contact.
Max Q DurationThe longest duration of time contacts associated with the campaign were in the system.
Total DurationThe total duration of time contacts associated with the campaign were in the system.
Total Agt DurationThe total duration of time agents were handling contacts associated with the campaign.
        
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